Our Service Fees

At Galaxy Trips, we strive to provide top-notch travel services tailored to your needs. To maintain the highest standards of customer support and operational efficiency, we charge nominal service fees for specific activities related to your bookings. Below is a transparent breakdown of the types of service fees that may apply.

1. Booking Fees

Booking fees cover the processing, coordination, and confirmation of your travel arrangements.

  • Flight Booking: £10–£50 (varies by route, airline, and ticket type).
  • Hotel Booking: £10–£25 per reservation.
  • Package Booking: £20–£75 depending on the complexity and customization of the package.

2. Change Fees

If you request modifications to your existing booking, such as changes to flight dates, times, or hotel reservations, a service fee may apply in addition to any fees charged by the airline or hotel.

  • Date or Time Changes: £25–£50 per ticket.
  • Name Changes or Corrections: £20–£40 per ticket.
  • Hotel Amendments: £15–£35 per booking.

3. Cancellation Processing Fees

For cancellations initiated by you, we charge a processing fee in addition to any penalties imposed by the airline, hotel, or other service providers.

  • Flight Cancellations: £25–£75 per ticket.
  • Hotel Cancellations: £20–£50 per booking.
  • Package Cancellations: £50–£100 depending on the complexity of the booking.

4. Refund Processing Fees

If a refund request is submitted, a fee is charged for handling the process, coordinating with the service provider, and ensuring timely follow-up.

  • Flight Refunds: £25–£50 per ticket.
  • Hotel Refunds: £20–£40 per booking.
  • Package Refunds: £50–£75 depending on the case.

5. Post-Ticketing Services Fees

For services requested after ticket issuance, such as assistance with missed flights or upgrades:

  • Reissue Fees: £30–£60 per ticket.
  • Missed Flight Assistance: £20–£40 per case.
  • Seat Selection or Upgrades: £10–£25 depending on the airline.

6. Special Services Fees

For requests such as group bookings, urgent bookings, or last-minute changes, additional fees may apply:

  • Group Booking Fee: £50–£150 depending on the size of the group.
  • Urgent Assistance: £30–£60 for bookings made within 24 hours of travel.

7. Why Do We Charge Service Fees?

Our service fees ensure that we can:

  • Provide 24/7 customer support for your travel needs.
  • Handle complex travel arrangements with efficiency.
  • Manage administrative processes and liaise with airlines, hotels, and other service providers on your behalf.
  • Offer expert assistance in resolving issues, such as flight delays, cancellations, or other unexpected disruptions.

8. Transparency in Pricing

  • All service fees are disclosed upfront during the booking process.
  • Fees may vary based on the complexity of the booking or any additional services required.
  • Service fees are non-refundable once the booking or service has been processed.

Contact Us for Assistance

For any questions regarding our service fees or to make a booking, please contact us:
Email: support@galaxytrips.co.uk
Phone: 0800 368 9889

At Galaxy Trips, we are dedicated to making your travel experience seamless, reliable, and stress-free. Our service fees help us provide personalized assistance every step of the way.