Terms and Conditions
Welcome to Galaxy Trips, the trading name of Flycations Ltd, based at 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. By accessing or using our website, you agree to the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our website.
1. General Information
1.1. Company Details
Galaxy Trips is a trading name of Flycations Ltd, a company registered in England and Wales.
Address: 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
Phone: 0800 368 9889
As an ATOL and PTS protected company, your holidays booked with us are 100% financially protected.
1.2. Website Use
By using our website, you confirm that you:
- Are at least 18 years old and have the legal capacity to enter into a contract.
- Agree to use the website for lawful purposes only and comply with all applicable laws and regulations.
1.3. Changes to Terms
We reserve the right to modify these terms at any time without prior notice. It is your responsibility to review these terms regularly. Continued use of our website after changes are made constitutes your acceptance of the updated terms.
2. Booking Terms
2.1. Accuracy of Information
You agree to provide accurate, current, and complete information when making a booking. Any inaccuracies in the information provided may result in the cancellation of your booking.
2.2. Booking Process
All bookings are subject to availability and acceptance by Galaxy Trips. Once you complete a booking, you will receive a confirmation email with the details of your reservation. It is your responsibility to review this email and notify us immediately of any discrepancies.
2.3. Payments
Full payment or a deposit (where applicable) is required at the time of booking. Payment methods accepted include debit/credit cards and other secure payment platforms. Failure to make the required payment may result in the cancellation of your booking.
2.4. Changes and Cancellations
- Any changes or cancellations to your booking must be communicated to us in writing.
- Fees for changes or cancellations vary based on the type of booking and supplier terms. These fees will be detailed in your booking confirmation.
- Refunds for cancellations will be processed in accordance with the supplier’s terms and may take up to 14 working days.
3. Financial Protection
As an ATOL and PTS protected company, all bookings made with us are financially protected. This ensures that your money is safeguarded in the event of company insolvency, and you will be refunded or repatriated as necessary. For more details, visit the ATOL or PTS website.
4. Prices and Availability
4.1. Price Accuracy
While we strive to ensure that all prices on our website are accurate, errors may occur. In the event of a pricing error, we reserve the right to cancel the booking and offer you the option to rebook at the correct price.
4.2. Taxes and Fees
All prices displayed on our website are inclusive of applicable taxes and fees unless otherwise stated. Additional fees, such as resort fees, may apply and will be disclosed during the booking process.
5. Responsibility and Liability
5.1. Our Responsibility
We act as a booking agent for third-party travel providers. Our responsibility is limited to facilitating the booking process. We are not liable for the acts or omissions of third-party suppliers or for any loss, damage, or inconvenience caused by their services.
5.2. Force Majeure
We are not liable for any delays, cancellations, or disruptions caused by events beyond our control, including but not limited to natural disasters, strikes, political unrest, or pandemics.
5.3. Travel Requirements
It is your responsibility to ensure you have valid travel documents, including passports, visas, and health certificates. We are not responsible for any travel restrictions or entry denials due to incomplete or incorrect documentation.
6. Intellectual Property
All content on our website, including text, graphics, logos, and images, is owned by Flycations Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.
7. Privacy and Data Protection
We are committed to protecting your privacy. Any personal information you provide will be processed in accordance with our Privacy Policy, which outlines how we collect, use, and safeguard your data.
8. Complaints and Dispute Resolution
8.1. Complaints
If you encounter any issues with your booking, please contact our customer service team immediately. We will make every effort to resolve your complaint promptly and fairly.
8.2. Dispute Resolution
If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. By using our website, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
For any questions or concerns regarding these terms and conditions, please contact us:
Flycations Ltd
167-169 Great Portland Street
5th Floor
London W1W 5PF
United Kingdom
Phone: 0800 368 9889
Disclaimer: These terms and conditions are for general guidance only and do not constitute legal advice. We recommend consulting a legal professional to ensure compliance with applicable laws and regulations.